Willows care home
Our care home, The Willows, is a located near the centre of the historic market town of Bedlington and provides both residential care, including caring for people with Dementia, Alzheimer’s, Mental Health and complex health needs in the South of Northumberland.
We have 27 beds, shared bathroom facilities, and operate in an inclusive environment, with no separation for people with Dementia.
Care Home Services
We know from experience that different people have different needs. That’s why our personalised approach to care is so important. For our residents at the Willows, we provide:
- Residential Care
- Dementia Care
- Respite Care
- End of Life Care
- Palliative Care
Facilities at Willows
We offer a wide range of facilities to make sure that our residents feel at home and comfortable in their surroundings
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Close to Local shops
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Access to garden
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Lift
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Near public transport
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Own furniture if required
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Resident internet access
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Television point in own room
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Wheelchair access
Specialist care
We care for people with a wide range of conditions including Dementia, Alzheimer’s, and Mental Health needs.
Frequently asked questions
We understand that placing your loved one in care is a big decision to make, so take a look at our FAQs to help with any unanswered questions.
What activities do residents get to enjoy?
We are partnered with Age UK, who come in and provide our activities at the Willows, as well as working with Mind Active, a local charity, who provide things like armchair exercises, puzzles, and quizzes.
Every Wednesday we have a hairdresser who comes in to provide treatments, with residents also enjoying small beauty treatments like painting their nails.
In addition, each Friday, our residents are treated to a traditional English Afternoon Tea.
What kind of catering is there for residents at The Willows?
Every meal we provide for our residents is provided by our onsite catering team, so we can ensure that every meal is homecooked and nutritious.
We focus on hearty and traditional dishes such as pies, and freshly baked cakes for a treat.
My loved one is in End-of-Life care, when can I come and visit?
End of life care is one of the hardest things that both families and our staff have to deal with.
We understand that due to personal or work commitments that not everyone is able to make the visiting hours, which is why when it comes to palliative care, we have no restrictions on visiting your loved one.
We aim to give you as much quality time with them as we can, providing you with as much space as you want, and will support you throughout the process.
We are trusted
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I find the staff very helpful and caring. My relative is happy to be there. They are trying hard to improve the home.
M.M. Sister of Resident
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The home did not have a smell often associated with elderly care and the cleaners worked hard at keeping things this way. Spending time there gives you a good opportunity to watch how things work and the care showed to the residents was lovely. Diets at the home are nutritious and well presented, MP could be difficult about her food but they always found something to entice her with. There was no problem if we wanted to give her the meal and filled in the chart. We always felt supported and the management are always on hand if we had any issue that we wanted to raise.
Family of M.P. Previous Resident
Important information
Take a look at some of the languages we speak to help provide the best care to our residents, along with other important information about our rooms and the service we provide.
Type of service
Care Home only (Residential Care)
Privately Owned Registered for a maximum of 27 Residents
Local authority / social services
Northumberland County Council
Person in charge
Mandy Dillon (Registered Manager)
Mark Anderson (Nominated Individual)
Room information
Single Rooms: 24
Shared Rooms: 3
Languages spoken by staff:
- English
- Filipino
- French
- Polish
- Tamil